Privacy Policy

Effective Date: 13 Aug 2025

1. Introduction

Medilab Beaute Solution (“we,” “us,” “our”) values your privacy and is committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit https://medilabbeautesolution.com.my/ (the “Site”).

By using our Site or providing your personal data to us, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

  • Personal Information: Name, email address, phone number, billing/shipping address, payment details.
  • Non-Personal Information: Browser type, IP address, device information, cookies, and other tracking data.

3. How We Use Your Information

Your personal data may be used for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you regarding orders, promotions, or updates.
  • To improve our Site, services, and customer experience.
  • To comply with legal and regulatory requirements.
  • To detect and prevent fraud or other prohibited activities.

4. Consent

By providing your personal data to us, you are deemed to have given consent to the processing of your personal data in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us (see Section 11). However, withdrawing consent may affect our ability to provide certain services to you.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences.
  • Analyze Site traffic and trends.
  • Improve functionality and performance.

You can choose to disable cookies in your browser settings. However, some parts of the Site may not function properly without cookies.

6. Sharing Your Information

We may disclose your personal data to:

  • Third-party service providers such as payment processors, shipping companies, and IT service providers.
  • Government authorities or law enforcement agencies, where required by law.

We do not sell or rent your personal data to third parties.

7. Cross-Border Data Transfer

Your personal data may be transferred to and processed in countries outside Malaysia for the purposes described in this Privacy Policy. We will ensure that reasonable safeguards are in place to protect your data when such transfers occur.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.

9. Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

10. Your Rights Under the PDPA

Under the PDPA, you have the right to:

  • Access your personal data held by us.
  • Correct any inaccuracies in your personal data.
  • Withdraw your consent to our processing of your personal data.
  • Request deletion of your personal data, subject to legal or contractual restrictions.

To exercise these rights, please contact us in writing (see Section 11). We may require verification of your identity before processing your request.

11. Contact Us

If you have any questions or requests relating to this Privacy Policy or our handling of your personal data, please contact us:

Email: medilabbeautesolution@gmail.com
Address: No. 53 Lorong Sungai Dua Utama 10, Taman Sungai Dua Utama, 13800 Sungai Dua Butterworth, Pulau Pinang.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a revised Effective Date.