Return & Refund Policy

Effective Date: 13 Aug 2025

Thank you for shopping at Medilab Beaute Solution. We want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and options regarding returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns if:

  • The item is defective, damaged, or incorrect upon receipt.
  • You contact us within 7 days from the date of delivery.
  • The item is unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns for:

  • Opened or used beauty/cosmetic products.
  • Skincare products with broken seals.
  • Items purchased on sale or marked as “non-returnable.”
  • Gift cards or promotional vouchers.

3. Return Process

  1. Email us at medilabbeautesolution@gmail.com with:
    • Order number
    • Proof of purchase
    • Photos of the item and packaging
  2. Wait for our confirmation before sending the item back.
  3. Once approved, ship the item to:
    No. 53 Lorong Sungai Dua Utama 10, Taman Sungai Dua Utama, 13800 Sungai Dua Butterworth, Pulau Pinang.
  4. Customers are responsible for return shipping costs unless the return is due to our error.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–14 business days to your original payment method.
  • Shipping fees are non-refundable, except where required by law.

5. Exchanges

If you receive a defective or incorrect item, we will exchange it for the same item (if available) or offer store credit/refund.

6. Late or Missing Refunds

If you haven’t received your refund after 14 business days:

  • Check your bank or payment provider.
  • Contact your credit card company or bank.
  • If you still have not received your refund, email us at medilabbeautesolution@gmail.com.

7. Contact Us

For any return or refund inquiries, please contact us:

Email: medilabbeautesolution@gmail.com
Phone: +(60)11-33384363
Address: No. 53 Lorong Sungai Dua Utama 10, Taman Sungai Dua Utama, 13800 Sungai Dua Butterworth, Pulau Pinang.